Privacy Policy

Last Updated: 12/22/2025

Welcome to Internal Insights Therapy PLLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, internalinsightstherapy.com, and use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, fill out a form, schedule an appointment, or otherwise engage with our services. The types of information we collect include:

• Personal Identifiable Information (PII): Your name, email address, phone number, and other contact details.

• Health Information: Details related to your mental health as needed for our therapeutic services.

• Usage Information: Data on how you use our website, including IP addresses, browser types, device information, and website interactions.

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2. How We Use Your Information

We use your personal information to:

• Provide and improve our therapeutic services.

• Communicate with you regarding appointments, therapy sessions, and other services.

• Respond to your inquiries and provide customer support.

• Improve our website, analyze trends, and understand how users interact with our services.

3. How We Share Your Information

We may share your information in limited ways, such as:

• Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as billing, scheduling, and customer support.

• Legal Requirements: We may disclose your information if required by law or to comply with legal processes, enforce our policies, protect our rights, or ensure safety.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Security of Your Information

• We implement reasonable security measures to protect your information. However, please be aware that no data transmission over the internet or method of storage can be guaranteed to be 100% secure. While we strive to use acceptable means to protect your information, we cannot ensure its absolute security.

5. Your Choices and Rights

You have the right to:

• Access and Update: Access, correct, or update your personal information by contacting us.

• Withdraw Consent: Withdraw your consent to data processing at any time, which may affect your ability to use certain services.

• Delete Request deletion of your personal information, subject to our legal and contractual obliga

6. Mobile SMS Privacy Policy:

• As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply.Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

• You agree to receive informational messages (appointment reminders, account notifications, etc.) from Internal Insights Therapy PLLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at ted.thao@internalinsightstherapy.com. You can opt out at any time by replying STOP.

6. Cookies and Tracking Technologies

• Our website may use cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. You may adjust your browser settings to refuse cookies; however, some parts of our site may not function properly if cookies are disabled.

7. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

8. Children’s Privacy

• Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

9. Updates to This Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the "Last Updated" date and, if required, by providing additional notice.

10. Contact Us

• If you have questions or concerns about this Privacy Policy, please contact us at:

Internal Insights Therapy PLLC

Email: ted.thao@internalinsightstherapy.com

Phone: ‪(512) 798-3712‬

11. Protected Health Information (PHI) & HIPAA Compliance

This practice complies with the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Medical Records Privacy Act. Protected Health Information (PHI) refers to information related to your mental health care that identifies you and is created, received, or maintained by this practice.

PHI may be used or disclosed without your written authorization for purposes permitted by law, including treatment, payment, and health care operations, as well as when required by law. We take appropriate administrative, physical, and technical safeguards to protect the privacy and security of your health information.

12. Your Rights Under HIPAA & Texas Law

You have the right to:

• Access or obtain copies of your health care records

• Request corrections or amendments to your records

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive an accounting of disclosures

• Obtain a paper copy of our Notice of Privacy Practices

To exercise any of these rights, please contact this practice using the contact information listed above.

13. Requesting Health Care Records

You may request access to your health care records, request amendments, or request an accounting of disclosures by submitting a written request to this practice. Requests will be processed within the timeframes required by law. Fees, if applicable, will comply with state and federal regulations.

14. Telehealth & Electronic Communications

If you receive services through telehealth or communicate electronically (including email, web forms, or messaging platforms), please be aware that electronic communication may carry privacy risks. Reasonable safeguards are used to protect your information; however, no electronic system is completely secure. Secure communication methods are recommended for sharing sensitive information.

15. Emergency & Crisis Notice

This website and its content are not intended for use in emergency or crisis situations.
If you are experiencing a mental health emergency or are in immediate danger, please call 911 or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Acceptance of Terms

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree with the policy, please do not use our services.